Keynote Records

Shipping/Policies

SHIPPING

CDs are NEW, shrink-wrapped in standard jewel cases with printed booklet containing program notes (4 - 8 panels) and printed tray card (back).  

Normally, CDs will be shipped either same or next day after order received, excepting holidays or unforeseen circumstances.

Domestic US: Standard shipping via USPS MEDIA MAIL (USPS estimates 2-9 days delivery timeframe based on distance) for multiple-CD (4 or more) orders and First Class Mail for 1-3 CDs $5.00 per order total S&H (regardless of the number of CDs purchased) including multi-CD set special offers.  Priority Mail (estimated delivery timeframe of 1-3 days per USPS) available for a flat fee of $6.95 and overnight service (not guaranteed next day, depending on when and to where sent) for a flat $30.00.   Please select desired shipping method during checkout.

International Shipping:  Standard international shipping (delivery timeframes vary) is $7.00 (regardless of the number of CDs sent).   Global Priority (6-10 day delivery timeframe estimated by USPS) is available for a flat fee of $16.00.   Please select desired shipping method during checkout.

     

MP3 DOWNLOADS     

The process for downloading MP3 files is as follows: Once payment is received, an email will be sent immediately with download instructions, including a download link for each MP3 purchased.  The MP3 files are delivered as self-extracting zip (compressed) files, with an extension .EXE.  The compressed files range in size from about 700KB (short individual track of ~ 30 seconds) to 125MB (complete album of 70+ minutes), and are 30-40% larger when uncompressed.  Please bear this in mind for downloading times (varying according to your connection speed, as well as file size) and your computer/device capacity.  Note: Downloading large files can require considerable time (e.g., several hours) to download, even with high-speed connectivity.  Once downloaded, just click on the .EXE file to automatically create each MP3 file, then enjoy the music!

No additional software or utilities are required to download or use these files.   For security purposes, files must be downloaded within 48 hours, after which time the download link will expire.   To avoid unlawful copying or misuse, each download link may only be used once.   Should you experience any technical difficulties, please contact us.         

     

PAYMENT METHODS
 
Ordering can only be done online.  We accept Paypal, Mastercard, Visa, Discover, and American Express.   Billing is through the largest online 3rd-party payment gateway (Paypal), so we do not see, access, process or retain credit card information.

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RETURNS / REFUNDS

All sales are final -- sorry no refunds!   Please contact us if you have technical difficulties with downloads or experience any problems with CDs.   Your satisfaction is important to us.

  

PRIVACY POLICY

Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order and is not sold to nor shared with any others.

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